Privacy Policy

Effective date: 28 September 2026

Information we collect

We collect information you choose to provide when asking about a trip, booking an appointment or requesting visa support. This may include your name, contact details, nationality, travel dates, passport and travel history information, budget, accommodation preferences and supporting documents.

How we use information

We use your information to answer enquiries, prepare quotations and itineraries, arrange requested bookings, prepare visa application files, provide travel support, keep financial and service records, prevent misuse and comply with legal obligations.

Who receives information

When necessary for a requested service, we may share relevant information with airlines, hotels, transport providers, tour operators, insurers, payment providers, embassies, immigration authorities, visa application centres and professional advisers. Each recipient handles information under its own legal and privacy responsibilities.

Storage and security

We keep information only for as long as needed for the service, accounting, dispute handling and legal obligations. We use reasonable organisational and technical measures, but no email, messaging or online system is completely risk-free.

Your choices

You may ask to access or correct information we hold about you, withdraw consent where applicable, or request deletion where retention is not legally required. Contact us at hello@travel365.com.bd or visit our Gulshan office.

My Account and your visa files

If you create an account, we store your name, email, mobile number and preferences, plus the files we manage for you: case status, key dates, appointment details, updates from our team and documents such as passport copies, photos, bank statements, appointment letters and tickets. We use this to prepare your application, keep you informed and meet record-keeping obligations.

Documents are kept in private storage that is never publicly accessible; download links are temporary and issued only to you and our authorised staff over encrypted connections. Staff lists show only masked identifiers, and internal staff notes are never shared. You can ask us to delete your account and documents at any time by emailing hello@travel365.com.bd; we will remove them unless we must legally keep certain records. Newsletter emails include an unsubscribe link.

Website services

Our website may use essential technical storage and third-party map, social-media or messaging links. Those third parties may process device and usage information under their own policies. This policy may be updated when our services or legal requirements change.